Safety is always a top priority when using rideshare services, like Uber or Lyft. Unfortunately, in some cases, these standards are not met and have put riders at risk of potential danger. If you have encountered a bad driver during a trip, it is important to know how to report the issue to ensure proper action is taken against them.
If this experience has caused you to sustain an injury, whether it is physical or emotional, you may be given the right to pursue legal action to recover compensation. At West Coast Uber and Lyft Accident Lawyers, we will offer the guidance and support you need to ensure justice is served.
To schedule a FREE consultation, you can reach out to us by calling (213) 465-8682 or completing our quick online contact form. We are available 24/7 to answer phone calls and form submissions.
What to Do if an Uber Driver Is Dangerous?
If your Uber driver is dangerous, you should try to remain calm and assess the situation. Signs of aggression or reckless driving are important to note. In this case, you should try to exit the vehicle cautiously, if possible.
You can ask the driver to pull over and let you go. Do not hesitate to leave if you feel like your safety is at risk, even if it means you have to end your ride earlier than expected.
Once you have stepped out of the vehicle, you should report the incident through the Uber app by sharing the issues you encountered. Uber takes these seriously and will investigate the situation to work out a solution.
Now, if you are met with immediate danger and believe that there is no way out, you should contact local authorities. The police will trace your location and protect you from harm.
You can document the incident by taking note of:
- The driver’s license plate
- Vehicle make and model
- Ride details
The more information you possess, the better equipped you will be at submitting a well-constructed complaint.
How Do I Report an Unsafe Driver to Uber?
If you are dealing with an unsafe Uber driver, you can report it on the platform’s app. Here are the steps you will need to take to complete this process:
- Open the Uber app and head over to the “Trips” section
- Select the ride with the driver you want to report
- Tap “Help” and go on “Report an issue with this trip”
- Mark the appropriate category that applies to your situation best, like “unsafe driving” or “driver behavior”
- Share a detailed description of what happened
If the problem involves an immediate safety risk, you can tap on the emergency button in the app to reach out to 911 directly. Uber has a safety team that will look into the report and take the appropriate action needed to ensure your well-being.
How Do I Report a Bad Lyft Driver?
If you have a bad experience with a Lyft driver, you can report it directly through the platform. After your ride has completed, you will be given the option to rate the driver and leave negative feedback. Here’s how you can report them:
- Open the app and go to the ride history section
- Choose the ride with the driver you want to report
- Rate the driver and mention the reason for your report
- You can include additional information about the problem in the comment section provided
If the issue puts your safety at risk, you can reach out to the company’s Critical Response Line through the app or website. For immediate concerns, you can press the 911 button within the app to speak to emergency services.
What Happens After You File a Complaint
After you file a complaint with Uber or Lyft, they will assess the report and decide how to approach the situation based on the nature and severity of the problem.
For non-urgent cases, like poor driving or vehicle issues, they will look into the trip history and feedback provided. You may receive a follow-up email or notification letting you know that your report has been received and will highlight what the next steps will be. In some cases, the unsafe or bad driver may be given a warning or will be told to complete additional training. Other remedies may include temporary or permanent suspension from the platform.
For serious complaints, including threats or misconduct, the safety team will do a thorough investigation in a more urgent manner. You could be contacted to provide additional details, and the driver may be suspended during the investigation process. If the complaint addresses illegal activity or a safety threat, it is possible for law enforcement to be involved.
Both Uber and Lyft have zero-tolerance policies enforced to prevent reckless behavior, like driving while under the influence or harassment. If either of these actions are confirmed, it could result in immediate driver deactivation.
Will an Uber or Lyft Driver Know if You Report Them?
Typically, Uber and Lyft drivers are not notified about who reported them. Both companies keep details about complaints confidential. The driver will only know about the report if the company contacts them to receive clarification on their side of the story or to take action based on what was provided in the complaint, such as issuing a warning or deactivating their account.
How West Coast Uber and Lyft Accident Lawyers Can Help
If you have experienced safety-related issues while using rideshare services, it is important to seek legal assistance to protect your rights. At West Coast Uber and Lyft Accident Lawyers, our team can help navigate any challenges presented in your case, whether it involves an accident, driver misconduct, or unsafe conditions pertaining to your ride.
With our knowledge and expertise, you can gain a better understanding of the legal options you have available, and can pursue compensation for any injuries or emotional distress you may have endured as a result of the trip. To schedule a FREE consultation, you can get in touch with us by calling (213) 465-8682 or filling out our online contact form.
